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Maximize customers' lifetime value.

After Platform Implementation

Customer Success Management

Customer Success
Management

REAP THE FULL BENEFITS OF YOUR PRICING PLATFORM

Adoption

Ensure your people use the solution efficiently

Value Capture

Make smarter pricing decisions to meet your financial objectives

You can benefit from different levels of support, depending on your maturity and organization.

Self-Service Monitoring

Leverage reporting and dashboards from the latest version of your platform to help you:

  • Understand how your users are adopting the platform,
  • Measure the impact of your pricing decisions,
  • Assess the uplift potential associated with better adoption of the pricing recommendations,
  • Identify potential sources of profit leakage,
  • Implement profit maximizing actions.

This service is offered for all customers provided they run on Open Pricer version 9.9 or later.

Performance Management Program

Secure two steps critical for materializing your expected return on investment:

  • Manage Adoption: Ensure your people use the solution efficiently,
  • Capture Value: Make smarter pricing decisions to meet your financial objectives.

The program includes

Goal Setting

> Define your Annual Success Plan together i.e. The list of objectives, in line with business strategy.

Monitoring

> 11 Monthly Check-ins, to review key Adoption & Value Generation KPI’s, with Pricing Teams.

C-Level Governance

> 3 Business Reviews, with Senior Stakeholders