Maximize customers' lifetime value.
“Monitor and adjust” refers to the process of continuously tracking pricing performance and analyzing historical internal and external data and making necessary optimizations in the pricing strategy to maintain the alignment with market dynamics and commercial objectives.
In line with the concept of continuous improvement, Monitoring & Adjusting are the third pillar for successful pricing decisions.
Shipping Profile Compliance analysis
Detect gap between actual contracts’ revenue, margin and transaction profile and committed/expected values defined at quote/contracting time. Required the implementation of OP Smart Quote. Instant visibility on contract performance with KPIs, alerts and ad-hoc reports: revenue, transactions, margin, price benchmark, growth, trend analysis, opportunity recommendations and risk alerts.
Profit Leakage detection
Systematically compare invoiced amounts and simulation of rate card on shipping profile. Identify gaps between actual shipping profile and expected/committed profile (in terms of revenue but also mix by product, destination, weight, etc.). These gaps can explain a level of margin lower than expected. Smart Contract quantifies the value left on the table to help prioritize actions.
Profit Leakage detection
Systematically compare invoiced amounts and simulation of rate card on shipping profile. Identify gaps between actual shipping profile and expected/committed profile (in terms of revenue but also mix by product, destination, weight, etc.). These gaps can explain a level of margin lower than expected. Smart Contract quantifies the value left on the table to help prioritize actions.
Seize rerating opportunities
Gap between actual price and Fair Price (based on benchmark with similar customers).
Up-sell / Cross-sell Opportunity assessment
Identify business development opportunities: Compare the transaction profile of your contracts with comparable contracts (peers), their historical profile or expected profile defined at quote/contract time. Identify products and type of transactions with missing/low revenue. Validate opportunities during contract review meetings or automatically define targeted promotional offers.
Up-sell / Cross-sell Opportunity assessment
Identify business development opportunities: Compare the transaction profile of your contracts with comparable contracts (peers), their historical profile or expected profile defined at quote/contract time. Identify products and type of transactions with missing/low revenue. Validate opportunities during contract review meetings or automatically define targeted promotional offers.
Churn & Attrition Monitoring
Retain customers at risk: Compare the prices of contracts and their activity trend with similar contracts (peers). Identify contracts with a potential risk of attrition and define incentives (service upgrade, targeted promotions or rate migration) to retain the customer.
Get 360° visibility on customer contracts
Thanks to Contract Dashboard and notifications, sales teams have a 360° view on customer performance. Management gets an aggregated view by customer segments (tier, industry, geography, etc.) and by sales team.
Get 360° visibility on customer contracts
Thanks to Contract Dashboard and notifications, sales teams have a 360° view on customer performance. Management gets an aggregated view by customer segments (tier, industry, geography, etc.) and by sales team.
Rerating Campaign execution
Take action with tangible and objective criteria to reduce price disparities: Fairly differentiate customer contracts increase levels based on peer price analyses. Rerating Campaign enables your pricing analysts and sales teams to differentiate price increases based on Peer Price Analyses, definition of rerating strategies, management of exceptions through workflow and monitoring of campaign results in real-time.Reduce price disparities & Improve customer retentionManage the execution process thanks to dedicated campaign workflow and campaign dashboard.
